Ordering

All prices are final and inclusive of VAT.

Delivery

It is our aim to dispatch goods within 48 hours from the time they are ordered (subject to payment). Please allow 1-3 days for delivery. Delivery dates cannot be guaranteed as delays may be due to circumstances beyond our control. Courier or postal service will attempt to deliver your package up to three times.

Neither TLC Beauty By Ciara nor their nominated carrier will accept claims for consequential losses due to late delivery.

Shipping price will be calculated upon checkout.

Claims 

Claims arising from damage to goods in transit must be brought to the attention of TLC Beauty by Ciara within 3 days of receipt of goods. Claims made outside this time limit will not be accepted.

Returned Goods

In exceptional circumstances we accept returned goods but only if the following conditions are met:

a) When returning items, make sure they are securely packaged. We cannot refund goods damaged in transit if items are poorly packaged.

b) The item must be in perfect resalable condition with any shrink wrap still intact.

c) A request must be made to the company within 14 days of receipt of goods.

d) No returned goods will be accepted unless a returns authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.

e) For your own protection please obtain a proof of postage/receipt from your courier or postal service as the company accepts no responsibility for lost parcels sent by you.

f) TLC Beauty By Ciara will not be responsible for any postage costs incurred during the returns process

Retention of Title

Property in the goods sold shall not pass to the Buyer until the Buyer has made payment in full to the Company of the invoice price for the goods. The company shall however be entitled to bring an action against the Buyer for the invoice price (or any part thereof unpaid) at any time after the due date for payment of the same. Until the property of the goods shall have passed to the Buyer, the Company may recover possession of such goods from the Buyer and re-sell such goods and for that purpose the Buyer agrees that the Company, its servants and agents may enter upon any land or building upon which the goods are situated.

The above terms and conditions are an integral part of every sale. TLC Beauty By Ciara reserve the right to alter them at any time, without prior notice.